Terms of Service
Last updated: 7 October 2026
1. About these terms
These terms apply to Aisance Business at business.aisance.io, provided by EuroAFF.com S.à r.l., 21 Rue du Puits Romain, L-8070 Bertrange, Luxembourg(RCS Luxembourg B280385, VAT LU35193630) (“we”, “us”). By creating an account or subscribing, you agree to them. Aisance Business is intended for businesses and self-employed professionals, not for personal consumer use.
2. What the service does
You add your business files — PDFs, scans and photos, Office files, emails and more. Aisance reads them with AI, finds the documents in them, including several documents in one scan, and sorts them into clearly named folders, arranged by type, year, company or month. You can open, rename and move documents, ask the assistant about them and, on the paid plan, download the organised folder with an index spreadsheet.
Aisance does not provide accounting, tax, legal or financial advice. AI can misread a document, miss one or put it in the wrong folder, and the assistant can be wrong. You are responsible for checking the result against your original documents before you rely on it or share it. Marking a note as handled in the app records that you dealt with it; it does not confirm payment, tax treatment or deductibility.
3. Your account
You sign in with codes sent to your email, or with Google, so keep access to them secure. Give accurate details and tell us promptly if you suspect someone else has used your account.
An account is for one person and one business. You may use it on up to 3 of your own devices; signing in on another one asks you to sign out the others. Don’t share your sign-in with others: a colleague who needs access should have their own account. We may suspend accounts that are shared or used for many businesses’ documents on a single plan, after telling you why.
4. Plans and payment
- Free: AI reading of up to 100 files, so you can see your own folder organised before paying. Downloading the organised folder needs the paid plan.
- Founding plan: €39 per month excluding VAT, or $39 per month plus applicable sales tax when you subscribe from the United States, billed monthly in advance. Payments are processed by Stripe through Link, which acts as the merchant of record for your purchase: it adds the VAT or sales tax that applies in your country and sends your receipt and tax invoice. Your card statement shows LINK.COM* AISANCE. A plan or a first week bought on our offer page (business.aisance.io/v2) is sold by us, EuroAFF.com S.à r.l.: Stripe processes the payment and adds the VAT that applies, and your card statement shows our name.
- Extra storage: with the Founding plan you can add storage in packs of 50 GB, up to 4 packs, for €7.99 per pack a month excluding VAT, or $7.99 plus applicable sales tax when your plan is billed in US dollars. A pack is added to your plan’s subscription: you pay at once for what is left of the current month, then with your plan every month, and it ends with your plan. You can remove a pack from Plan & billing; the unused part of the month is credited to your next invoice. Files already stored stay when you remove a pack, but new files are added only while there is room.
- Your subscription renews every month until you cancel. You can cancel at any time from Plan & billing; your plan stays active until the end of the paid month and does not renew after that. We do not refund partial months unless the law requires it.
- We may change prices for future billing periods. We will tell you by email at least 30 days before a new price applies to you.
- Fair use limits currently allow, on the free plan, files up to 50 MB each, 2 GB of storage and 10 questions to the assistant a day; on the paid plan, files up to 500 MB each, 20 GB of storage plus any extra storage, AI reading of up to 5,000 files a month and 50 questions a day. An account holds up to 50,000 files. Files beyond a month’s reading are read the next month. To keep the service reliable for everyone, reading or adding files can also pause for a while when a daily or overall limit is reached. We may adjust limits and will tell you about lasting changes.
5. Your documents
You keep all rights to the files and data you add. You allow us to store and process them only to provide and secure the service. You confirm that you are entitled to add them and that doing so is lawful, including for any personal data of other people they contain. Do not add content that is illegal or harmful, or use Aisance to store files unrelated to your business.
We process personal data in your documents on your behalf, as described in our Privacy Policy. A data processing agreement is available on request.
6. Availability and changes
We work to keep Aisance Business available and secure, but we do not guarantee uninterrupted service. We may improve or change features. Aisance keeps copies of your files: keep your own originals, and download your organised folder when you need it. Folders that are not used are deleted as set out in section 7.
7. Ending the service
You can stop using the service and ask us to close your account at any time; we then delete your folder and account data as described in our Privacy Policy. We may suspend or close an account that breaches these terms or puts the service or other customers at risk, and we will tell you where reasonable. When your subscription ends, your account returns to the free plan: you can still open your files, but downloading the organised folder, and reading files beyond the free plan’s allowance, need the paid plan again. If a payment is refunded or disputed, access to the folder may be paused until it is resolved; contact us and we will help you get your files.
How long we keep your folder. From 28 October 2026:
- While you have a paid plan, we keep your folder for as long as the plan runs.
- On the free plan, a folder that is not opened for 30 days is deleted: the files you added and the documents found in them. Opening your folder while signed in keeps it for another 30 days.
- When a paid plan ends, we keep your folder for at least 60 days; after that, the free plan’s rule applies.
- Before deleting a folder we email the account’s address twice: a week before, giving the date, and the day before. A folder is never deleted before the date the first email gives. Your account stays, and you can start a new folder at any time.
8. Liability
We are liable for damage caused by our gross negligence or wilful misconduct, and wherever the law does not allow liability to be limited. Otherwise, our total liability for all claims relating to the service is limited to the amounts you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits, penalties or missed deadlines, including losses caused by relying on results you did not check.
9. Law and disputes
These terms are governed by the laws of Luxembourg. The courts of Luxembourg City have jurisdiction, unless mandatory law gives you another option.
10. Changes to these terms
We may update these terms. For material changes we give notice by email or in the app at least 30 days before they apply to your subscription.